Cancellation and refund eligibility depends on the terms and conditions of your booking. Please review the cancellation policy before booking or contact our team on 0121 769 0929 for assistance with your specific booking.

Our deposit option makes booking your trip easier and more flexible. You can secure your seat by paying the required deposit per person and pay the remaining balance before your trip, rather than paying the full amount upfront.

For holidays and short breaks, the remaining balance is due two weeks before departure. For day trips and other bookings, please check your booking confirmation for the applicable payment deadline.

You can pay your deposit when booking online. After your booking is confirmed, you'll receive an email with a “Pay Now” button, allowing you to pay your remaining balance in full or in stages before the payment deadline.